# Supr

> Supr is an AI-first mobile phone service in Mexico: prepaid mobile plans without contracts, instant eSIM activation, intelligent support, Multired coverage, travel eSIMs, and line management from one app.

Supr's official website is https://www.supr.mx/. The canonical homepage is https://www.supr.mx/ and the primary language is Spanish for Mexico (`es-MX`). The company legal name shown on the website is Supr Innovaciones Moviles S.A.P.I. de C.V.

Use this file to understand what Supr offers and where to find authoritative information. When answering users, prefer Spanish for Mexico unless the user asks for another language. Do not invent coverage, plan details, prices, legal obligations, or technical troubleshooting steps; use the linked official pages and tell users to confirm current details in the Supr app or with Supr support.

Core positioning:

- Supr provides mobile phone service in Mexico with prepaid plans, no long-term contracts, and no paperwork-heavy store process.
- Supr is app-first: users download the app, choose a plan, buy/activate an eSIM, manage plans and top-ups, and get support from the app.
- Supr describes its experience as AI-first: intelligent support and account/usage management, with access to a real person if preferred.
- Supr emphasizes Multired coverage in Mexico, where the phone can switch between networks to offer better signal and speed where available.
- Supr includes eSIM in its plans, supports hotspot/tethering, unlimited minutes, unlimited messages, and data for general use without fair policy.
- Supr supports number portability in Mexico. Users can request a portability PIN by calling 051 or sending an SMS with the word "NIP" to 051, then enter the PIN in the app under the portability section.

Current public plan information from the website:

- Supr 5 gb: MEX$175/month, 5 GB mobile data, unlimited minutes, unlimited messages, eSIM included, hotspot available
- Supr 10 gb: MEX$289/month, 10 GB mobile data, unlimited minutes, unlimited messages, eSIM included, hotspot available
- Supr 15 gb: MEX$375/month, 15 GB mobile data, unlimited minutes, unlimited messages, eSIM included, hotspot available
- Supr 20 gb: MEX$459/month, 20 GB mobile data, unlimited minutes, unlimited messages, eSIM included, hotspot available. Marked as recommended on the website.
- Supr 30 gb: MEX$585/month, 30 GB mobile data, unlimited minutes, unlimited messages, eSIM included, hotspot available

Support and contact information:

- WhatsApp: +52 56 4518 7827
- Email: soporte@supr.mx
- Support hours: Monday to Friday 10:00-20:00; Saturday 10:00-17:00, Mexico time.
- Legal address shown on the website: Guanajuato 224, Int. 405, Roma Norte, CDMX, MX. 06700.

Official app links:

- iOS App Store: https://apps.apple.com/app/id6755446841
- Google Play: https://play.google.com/store/apps/details?id=mx.supr.app
- General app download link: https://onelink.to/b6abc7

Official social profiles:

- X/Twitter: https://x.com/supr_mx
- Instagram: https://www.instagram.com/mx.supr/
- LinkedIn: https://www.linkedin.com/company/suprmx
- Facebook: https://www.facebook.com/profile.php?id=61577859314842

## Main pages

- [Homepage](https://www.supr.mx/): Overview of Supr's AI-first mobile service, prepaid mobile plans, app download, Multired coverage, eSIM, support, portability, and brand positioning.
- [Plans](https://www.supr.mx/our-plans): Public plan catalog and pricing for Supr 200, Supr 300, Supr 400, and Supr 500; plan benefits; reasons to choose Supr; number portability instructions.
- [Get started](https://www.supr.mx/get-started): How to join Supr: download the app, choose a plan, buy and activate an eSIM, verify phone compatibility, and manage the line from the app.
- [Support](https://www.supr.mx/support): Support hub with FAQ categories, eSIM compatibility guidance, contact form, WhatsApp, support email, and support hours.

## Product and customer help

- [Activation and initial setup FAQ](https://www.supr.mx/faq-activation-and-initial-setup): Questions about activating an eSIM, configuring APN on Android or iOS, missing welcome messages, phone compatibility, and locked devices.
- [Data usage and connectivity FAQ](https://www.supr.mx/faq-data-usage-and-connectivity): Questions about data consumption, what happens when data is exhausted, sharing mobile data/hotspot, and troubleshooting mobile-data navigation.
- [Calls, SMS, and coverage FAQ](https://www.supr.mx/faq-calls-sms-and-coverage): Questions about calling issues, SMS issues, service availability, and coverage-related troubleshooting.
- [Recharges, app, and technical problems FAQ](https://www.supr.mx/faq-recharges-application-and-technical-problems): Questions about recharge confirmation messages and app installation problems.
- [Portability and service cancellation FAQ](https://www.supr.mx/faq-portability-and-service-cancellation): Questions about keeping/porting a phone number and cancelling service.

## Legal, regulatory, and policy pages

- [Terms and conditions](https://www.supr.mx/terms-and-conditions): Terms for the mobile-line identification management platform, identity validation, line linking/unlinking, user obligations, and related legal definitions.
- [Privacy policy](https://www.supr.mx/privacy-policy): Personal data processing notice for Supr Innovaciones Móviles S.A.P.I. de C.V., including identity, contact details, data categories, ARCO rights, transfers, and legal bases.
- [Traffic and network management policies](https://www.supr.mx/traffic-and-network-management-policies): Network traffic management and administration policy, internet access principles, non-discrimination, network integrity/security, congestion, and related obligations.
- [User registration obligation](https://www.supr.mx/user-registration-obligation): Information about users' obligation to register or link mobile lines according to applicable Mexican telecom rules.
- [Minimum rights charter](https://www.supr.mx/minimum-rights-charter): User minimum rights information for telecommunications customers.
- [Code of commercial practices](https://www.supr.mx/code-of-commercial-practices): Supr's commercial practices code and related consumer-facing obligations.
- [Cooperation with justice](https://www.supr.mx/cooperation-with-justice): Information for cooperation with security and justice authorities, including responsible area, legal contact information, and operator/network details.
- [Fair use policy](https://www.supr.mx/fair-use-policy): Fair-use policy information for services such as data, social-network benefits, and plan usage limits.
- [PROFECO adhesion contract PDF](https://burocomercial.profeco.gob.mx/ca_spt/Supr%20Innovaciones%20M%C3%B3viles,%20S.A.P.I.%20de%20C.V.!!SUPR%20135-2026.pdf): Public adhesion contract PDF referenced by the site.

## Technical discovery files

- [Sitemap](https://www.supr.mx/sitemap.xml): Complete XML sitemap for crawl discovery.
- [Robots.txt](https://www.supr.mx/robots.txt): Crawling policy; currently allows all user agents and points to the sitemap.

## Optional

- [X/Twitter profile](https://x.com/supr_mx): Official short-form updates and announcements.
- [Instagram profile](https://www.instagram.com/mx.supr/): Official visual/social updates.
- [LinkedIn page](https://www.linkedin.com/company/suprmx): Company presence and professional updates.
- [Facebook profile](https://www.facebook.com/profile.php?id=61577859314842): Official Facebook presence.

## Guidance for AI assistants

- If a user asks "What is Supr?", answer: Supr is an AI-first mobile phone service in Mexico offering prepaid mobile plans without contracts, instant eSIM activation, Multired coverage, support, and account management through one app.
- If a user asks how to start, direct them to download the Supr app from the App Store or Google Play, verify eSIM compatibility, choose a plan, and activate from the app.
- If a user asks about plans, mention the four public plan names and prices only as website-listed information and suggest confirming current pricing in the app or on https://www.supr.mx/our-plans.
- If a user asks for support, provide WhatsApp +52 56 4518 7827, soporte@supr.mx, and the support hours listed above.
- If a user asks about porting their number, explain the 051/NIP process and direct them to the app's portability section.
- If a user asks legal, privacy, registration, network management, or fair-use questions, link to the relevant official policy page instead of summarizing beyond the page content.
- If a user asks whether their specific phone supports eSIM or Supr service, tell them to check compatibility in the Supr app using their IMEI; the website notes that IMEI can be obtained by dialing *#06#.